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Returning Online Purchases:
GrowOp strives to provide our customers with superior customer service and satisfaction with our products. If you are unhappy with your purchase or have received defective products you can return your merchandise to GrowOp Technology, Ltd. in accordance with our return policy. You are eligible for credit or exchange, as long as your return meets the return criteria. A 15% restocking fee will be applied to all returned merchandise unless it is defective upon receipt. For the return of defective merchandise to be exempt from the restocking charge, the return is subject to meeting the Manufacturer's Warranty Policy criteria. If you have questions or need to contact GrowOp regarding your return you may do so by emailing firstname.lastname@example.org
Returning In-Store Purchases:
If you have purchased a GrowOp product from one of our partner retailers you must return the item to the store in accordance with individual store policy.
Your item can be eligible for return directly to GrowOp Technology, Ltd. within the timeframes below. The return period begins on the date you receive your merchandise.
Sending in your Return:
Customer is responsible for all shipping costs unless merchandise is defective.
Merchandise damaged during shipping is the responsibility of the carrier. All GrowOp products are shipped with a signature requirement. Therefore upon receiving merchandise it is the customer’s responsibility to inspect packaging thoroughly before accepting merchandise. If there is damage to the packaging you must refuse delivery of the package on account it is damaged. GrowOp is happy to help expedite the matter and work with you to replace the items asap. Please do not hesitate to report damaged items, as some carriers have strict time requirements that limit their liability.
For the return of defective merchandise please refer to the Manufacturer's Warranty Policy.
Refunds will be credited to the original purchasing credit card or PayPal account. Please allow 14-21 days of processing time for your refund to be issued. Processing time begins on the date GrowOp receives the returned merchandise.
Manufacturer’s Warranty Policy
The return of defective merchandise must meet the criteria of the Manufacturer's Warranty Policy. If it does not meet this criteria you are subject to GrowOp's regular return policy criteria. For the Manufacturer’s Warranty on your product to be valid you must fill out the online “Product Warranty” card within 60 days of purchase. You must also retain your original invoice, receipt, or proof of purchase for your merchandise.
Manufacturer's Warranty Return Period:
Your defective item can be eligible for return directly to GrowOp Technology, Ltd. within the time frames below. The Manufacturers Warranty Return Period begins on the date of purchase.
Sending in your defective merchandise:
Items that may not be eligible for a Manufacturer's Warranty:
Refunds for defective merchandise under the Manufacturer's Warranty: